The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /

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"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spe...

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Détails bibliographiques
Cote:Libro Electrónico
Auteurs principaux: Soudagar, Reza (Auteur), Iyer, Vinay (Auteur), Hildebrand, Volker (Auteur)
Autres auteurs: Miles, Bruce F. (Narrateur)
Format: Électronique Audio
Langue:Inglés
Publié: [Place of publication not identified] : McGraw Hill-Ascent Audio, 2011.
Édition:[First edition].
Sujets:
Consumer satisfaction.
Customer relations > Management.
Customer services > Technological innovations.
Consommateurs > Satisfaction.
Service à la clientèle > Innovations.
Consumer satisfaction
Customer relations > Management
Customer services > Technological innovations
Downloadable audio books.
Audiobooks
Audiobooks.
Livres audio.
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)
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The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /
Texto completo (Requiere registro previo con correo institucional)
Électronique eBook
Afficher toutes les versions (2)

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