The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /

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"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spe...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Soudagar, Reza (Author), Iyer, Vinay (Author), Hildebrand, Volker (Author)
Other Authors: Miles, Bruce F. (Narrator)
Format: Electronic Audio
Language:Inglés
Published: [Place of publication not identified] : McGraw Hill-Ascent Audio, 2011.
Edition:[First edition].
Subjects:
Consumer satisfaction.
Customer relations > Management.
Customer services > Technological innovations.
Consommateurs > Satisfaction.
Service à la clientèle > Innovations.
Consumer satisfaction
Customer relations > Management
Customer services > Technological innovations
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