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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! "Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's m...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Michelli, Joseph A., 1960- (Author)
Other Authors: Craine, Tony (Narrator)
Format: Electronic Audio
Language:Inglés
Published: [Place of publication not identified] : McGraw Hill-Ascent Audio, 2011.
Edition:[First edition].
Subjects:
Online Access:Texto completo (Requiere registro previo con correo institucional)