Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System /

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THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! "Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's m...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Michelli, Joseph A., 1960- (Author)
Other Authors: Craine, Tony (Narrator)
Format: Electronic Audio
Language:Inglés
Published: [Place of publication not identified] : McGraw Hill-Ascent Audio, 2011.
Edition:[First edition].
Subjects:
UCLA Health System.
UCLA Health System
Medical care.
Total quality management.
Leadership.
Success in business.
Organizational change.
Patient Care
Total Quality Management
Leadership
Organizational Innovation
Soins médicaux.
Qualité totale.
Succès dans les affaires.
Changement organisationnel.
Medical care
Organizational change
Success in business
Total quality management
Downloadable audio books.
Audiobooks
Audiobooks.
Livres audio.
Online Access:Texto completo (Requiere registro previo con correo institucional)

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