Cita APA (7a ed.)

Michelli, J. A., & Craine, T. (2011). Prescription for excellence: Leadership lessons for creating a world-class customer experience from UCLA Health System ([First edition].). McGraw Hill-Ascent Audio.

Cita Chicago Style (17a ed.)

Michelli, Joseph A., y Tony Craine. Prescription for Excellence: Leadership Lessons for Creating a World-class Customer Experience from UCLA Health System. [First edition]. [Place of publication not identified]: McGraw Hill-Ascent Audio, 2011.

Cita MLA (8a ed.)

Michelli, Joseph A., y Tony Craine. Prescription for Excellence: Leadership Lessons for Creating a World-class Customer Experience from UCLA Health System. [First edition]. McGraw Hill-Ascent Audio, 2011.