Cita APA (7a ed.)

Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2011). Crucial conversations: Tools for talking when stakes are high ([First edition].). McGraw Hill-Ascent Audio.

Cita Chicago Style (17a ed.)

Patterson, Kerry, Joseph Grenny, Ron McMillan, y Al Switzler. Crucial Conversations: Tools for Talking When Stakes Are High. [First edition]. [Place of publication not identified]: McGraw Hill-Ascent Audio, 2011.

Cita MLA (8a ed.)

Patterson, Kerry, et al. Crucial Conversations: Tools for Talking When Stakes Are High. [First edition]. McGraw Hill-Ascent Audio, 2011.