Cita APA (7a ed.)

Barlow, J. (2022). A complaint is a gift: How to learn from critical feedback and recover customer loyalty (3rd edition, revised and updated.). Berrett-Koehler Publishers, Inc..

Cita Chicago Style (17a ed.)

Barlow, Janelle. A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. 3rd edition, revised and updated. Oakland, CA: Berrett-Koehler Publishers, Inc., 2022.

Cita MLA (8a ed.)

Barlow, Janelle. A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. 3rd edition, revised and updated. Berrett-Koehler Publishers, Inc., 2022.