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A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty /

"Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the re...

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Détails bibliographiques
Cote:Libro Electrónico
Auteurs principaux: Barlow, Janelle, 1943- (Auteur), Holtz, Victoria (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: Oakland, CA : Berrett-Koehler Publishers, [2023]
Édition:First edition.
Sujets:
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)