The frictionless organization : deliver great customer experiences with less effort /

"In this book, readers will learn how to create such a seamless customer experience that their customers will have no need to contact them, reducing costs and increasing satisfaction. Authors Bill Price and David Jaffe show why less customer service is better customer service. Many organization...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Price, Bill, 1950- (Author), Jaffe, David, 1963- (Author)
Format: Electronic eBook
Language:Inglés
Published: Oakland, CA : Berrett-Koehler Publishers, Inc., 2022.
Edition:First edition.
Subjects:
Customer relations.
Customer services > Management.
Consumer satisfaction.
Service industries > Customer services.
Consumer Behavior
Service à la clientèle > Gestion.
Consommateurs > Satisfaction.
Services (Industrie) > Service à la clientèle.
Online Access:Texto completo (Requiere registro previo con correo institucional)

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Texto completo (Requiere registro previo con correo institucional)

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