The frictionless organization : deliver great customer experiences with less effort /

"In this book, readers will learn how to create such a seamless customer experience that their customers will have no need to contact them, reducing costs and increasing satisfaction. Authors Bill Price and David Jaffe show why less customer service is better customer service. Many organization...

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Détails bibliographiques
Cote:Libro Electrónico
Auteurs principaux: Price, Bill, 1950- (Auteur), Jaffe, David, 1963- (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: Oakland, CA : Berrett-Koehler Publishers, Inc., 2022.
Édition:First edition.
Sujets:
Customer relations.
Customer services > Management.
Consumer satisfaction.
Service industries > Customer services.
Consumer Behavior
Service à la clientèle > Gestion.
Consommateurs > Satisfaction.
Services (Industrie) > Service à la clientèle.
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