Cita APA (7a ed.)

Picoult, J. (2021). From impressed to obsessed: 12 principles for turning customers and employees into life-long fans (1 Edition.). McGraw Hill.

Cita Chicago Style (17a ed.)

Picoult, Jon. From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Life-long Fans. 1 Edition. New York City: McGraw Hill, 2021.

Cita MLA (8a ed.)

Picoult, Jon. From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Life-long Fans. 1 Edition. McGraw Hill, 2021.