The Service Desk Handbook - A Guide to Service Desk Implementation, Management and Support /

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The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary a...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Nair, Sanjay (Auteur)
Collectivité auteur: Safari, an O'Reilly Media Company
Format: Électronique eBook
Langue:Inglés
Publié: IT Governance Publishing, 2020.
Édition:1st edition.
Sujets:
Information technology > Management > Handbooks, manuals, etc.
Management information systems > Handbooks, manuals, etc.
Technologie de l'information > Gestion > Guides, manuels, etc.
Systèmes d'information de gestion > Guides, manuels, etc.
Information technology > Management.
Management information systems.
Handbooks and manuals.
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)
Description
Résumé:The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
Description matérielle:1 online resource (102 pages)
ISBN:9781787782372
1787782379

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