Hospitality management and digital transformation : balancing efficiency, agility and guest experience in the era of disruption /

Hospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional competitors that are beginning to disrupt the whole industry. The hospitality managers whose organizations are to thrive need to get their organiz...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Busulwa, Richard, 1980- (Author), Evans, Nina (Author), Oh, Aaron (Author), Kang, Moon (Author)
Format: Electronic eBook
Language:Inglés
Published: Oxon ; New York : Routledge, 2021.
Series:Business and digital transformation.
Subjects:
Hospitality industry > Management.
Hospitality.
Strategic planning.
Accueil (Tourisme) > Gestion.
Hospitalité.
Planification stratégique.
BUSINESS & ECONOMICS > Industries > Hospitality, Travel & Tourism.
BUSINESS & ECONOMICS > E-Commerce > General (see also COMPUTERS > Electronic Commerce)
Electronic books.
Online Access:Texto completo (Requiere registro previo con correo institucional)

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