Let's talk about it : turning confrontation into collaboration at work /

"The bestselling author of Carrots and Sticks Don't Work shares his proven conversational techniques for turning workplace confrontations into respectful, successful collaborations. In the workplace, the most common approach to dealing with what we believe will be a difficult or emotionall...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Marciano, Paul L. (Author)
Format: Electronic eBook
Language:Inglés
Published: New York : McGraw Hill, [2021]
Subjects:
Conflict management.
Interpersonal conflict.
Interpersonal communication.
Communication in organizations.
Personnel management.
Personnel Management
Gestion des conflits.
Conflit interpersonnel.
Communication interpersonnelle.
Communication dans les organisations.
Personnel > Direction.
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Introduction
  • Root Causes
  • I Think I'll Pass
  • Avoidance Costs
  • Unconscious Bias
  • Personality Traits
  • Nonverbal Communication
  • Loaded Language
  • Push-button Management
  • Engaging MindsetCommunication Skills and Strategies
  • Conversation Road Map
  • Building, Restoring, and Maintaining Healthy Relationships
  • Last Word.

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