Be your customer's hero : real-world tips & techniques for the service front lines /

On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simpl...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Toporek, Adam
Format: Électronique eBook
Langue:Inglés
Publié: New York : AMACOM American Management Association, 2015.
Sujets:
Customer services.
Customer relations.
Management.
Service à la clientèle.
Gestion.
management.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer relations
Customer services
Management
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