Chargement en cours…
Be your customer's hero : real-world tips & techniques for the service front lines /
On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simpl...
| Cote: | Libro Electrónico |
|---|---|
| Auteur principal: | |
| Format: | Électronique eBook |
| Langue: | Inglés |
| Publié: |
New York :
AMACOM American Management Association,
2015.
|
| Sujets: | |
| Accès en ligne: | Texto completo (Requiere registro previo con correo institucional) |
| Résumé: | On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Chapters show readers how to: achieve the mindset required for hero-class service; understand the customer's expectations - and exceed them; develop powerful communication skills; avoid the seven triggers guaranteed to set customers off; handle difficult and even irrational customers with ease; and become an indispensable part of any frontline team. Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way. -- |
|---|---|
| Description: | Includes index. |
| Description matérielle: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780814449066 0814449069 |