APA (7th ed.) Citation

Toporek, A. (2015). Be your customer's hero: Real-world tips & techniques for the service front lines. AMACOM American Management Association.

Chicago Style (17th ed.) Citation

Toporek, Adam. Be Your Customer's Hero: Real-world Tips & Techniques for the Service Front Lines. New York: AMACOM American Management Association, 2015.

MLA (8th ed.) Citation

Toporek, Adam. Be Your Customer's Hero: Real-world Tips & Techniques for the Service Front Lines. AMACOM American Management Association, 2015.