The customer-driven culture : a Microsoft story : six proven strategies to hack your culture and develop a learning-focused organization /

If you're striving to make products and services that your customers will love, then you'll need a customer-driven organization. As companies transform their businesses to meet the demands of the digital age, they find themselves grappling with uniquely human challenges. Organizational kno...

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Détails bibliographiques
Cote:Libro Electrónico
Auteurs principaux: Lowdermilk, Travis (Auteur), Hammontree, Monty (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: Sebastopol, CA : O'Reilly Media, Inc., 2020.
Édition:First edition.
Sujets:
Microsoft Corporation.
Microsoft Corporation
Customer relations.
Consumer satisfaction.
Organizational change.
Consumer Behavior
Organizational Innovation
Consommateurs > Satisfaction.
Changement organisationnel.
Consumer satisfaction
Customer relations
Organizational change
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)
Table des matières:
  • Building a foundation for change
  • Establish a common language
  • Build bridges, not walls
  • Encourage learning versus knowing
  • Build leaders that build your culture
  • Meet teams where they are
  • Make data relatable
  • Measuring change.

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