Cita APA (7a ed.)

Patterson, K., Grenny, J., & McMillan, R. (2013). Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition (1st edition.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Patterson, Kerry, Joseph Grenny, y Ron McMillan. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition. 1st edition. McGraw-Hill, 2013.

Cita MLA (8a ed.)

Patterson, Kerry, et al. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition. 1st edition. McGraw-Hill, 2013.