Call Center Training-Teams & Quality /

Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.

Bibliographic Details
Main Author: Giere, Nancy (Author)
Corporate Author: O'Reilly for Higher Education (Firm)
Format: Electronic eBook
Language:Inglés
Published: Association for Talent Development, 2000.
Edition:1st edition.
Subjects:
Industrial management.
Gestion d'entreprise.
Industrial management
Online Access:Texto completo (Requiere registro previo con correo institucional)
Description
Summary:Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
Physical Description:1 online resource (16 pages)

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