Call Center Training-Teams & Quality /
Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
Main Author: | |
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Corporate Author: | |
Format: | Electronic eBook |
Language: | Inglés |
Published: |
Association for Talent Development,
2000.
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Edition: | 1st edition. |
Subjects: | |
Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Summary: | Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems. |
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Physical Description: | 1 online resource (16 pages) |