Giere, N. (2000). Call Center Training-Teams & Quality (1st edition.). Association for Talent Development.
Style de citation Chicago (17e éd.)Giere, Nancy. Call Center Training-Teams & Quality. 1st edition. Association for Talent Development, 2000.
Style de citation MLA (8e éd.)Giere, Nancy. Call Center Training-Teams & Quality. 1st edition. Association for Talent Development, 2000.
Attention : ces citations peuvent ne pas être correctes à 100%.