APA (7th ed.) Citation

(2018). Building a customer-centric culture: How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models? MIT Sloan Management Review.

Chicago Style (17th ed.) Citation

Building a Customer-centric Culture: How Do Leaders Continue to Retain and Satisfy Their Customers While Emerging Technologies Call for New Business Models? [Cambridge, Massachusetts]: MIT Sloan Management Review, 2018.

MLA (8th ed.) Citation

Building a Customer-centric Culture: How Do Leaders Continue to Retain and Satisfy Their Customers While Emerging Technologies Call for New Business Models? MIT Sloan Management Review, 2018.