The shift : how seeing people as people changes everything /

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Seeing people as people is an idea so simple you'll swear you've heard it a million times but so profound you'll never stop learning from it. Kimberly White discovered it in a chain of nursing homes whose leaders, nurses, and housekeepers saw their patients, not as tasks to be ticked...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: White, Kimberly
Format: Electronic eBook
Language:Inglés
Published: Oakland, CA : Berrett-Koehler Publishers, [2018]
Edition:First edition.
Subjects:
Self-actualization (Psychology)
Older people > Care.
Attitude (Psychology)
Interpersonal relations.
Attitude
Personnes âgées > Soins.
Attitude (Psychologie)
Interpersonal relations
Older people > Care
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • The shift and why it matters
  • Missing the gorilla : why we see people as objects
  • Soft like a brick : the power of seeing people as people
  • If you can do it here, you can do it anywhere
  • The paradise delusion : what the shift isn't
  • The first key : pay attention
  • How to use the first key : toil with them
  • The second key : look through their eyes
  • How to use the second key : the thirty-day rule
  • The third key : realize I'm the problem
  • How to use the third key : when you're still a jerk
  • Staying shifted : why behavioral rules won't help us
  • What's the right thing to do? Using the shift when things are tough
  • The poop chapter : astonishing things transformed by the shift
  • Part of the solution : how the shift solves disagreements
  • Welcome to the new world.

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