APA (7th ed.) Citation

Coppenhaver, R. (2018). From voices to results: Questions, tools, and analysis : proven techniques for understanding and engaging with your customers. Packt Publishing.

Chicago Style (17th ed.) Citation

Coppenhaver, Robert. From Voices to Results: Questions, Tools, and Analysis : Proven Techniques for Understanding and Engaging with Your Customers. Birmingham, UK: Packt Publishing, 2018.

MLA (8th ed.) Citation

Coppenhaver, Robert. From Voices to Results: Questions, Tools, and Analysis : Proven Techniques for Understanding and Engaging with Your Customers. Packt Publishing, 2018.