Customer service training 101 : quick and easy techniques that get great results /

Afficher d'autres versions (1)

Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. --

Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Evenson, Renee, 1951- (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: New York : AMACOM, [2018]
Édition:Third edition.
Sujets:
Customer services.
Customer relations.
Employees > Training of.
Inservice Training
Service à la clientèle.
Personnel > Formation.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer relations
Customer services
Employees > Training of
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)

Internet

Texto completo (Requiere registro previo con correo institucional)

Items no disponibles

Informations d'exemplaires de

Documents similaires