Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary /

Don't settle for service that's anything less than extraordinary.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Curtin, Steve (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, American Management Association, ©2013.
Edición:1 edition.
Temas:
Consumer satisfaction.
Product management.
Organizational change.
Consommateurs > Satisfaction.
Produits commerciaux > Gestion.
Changement organisationnel.
BUSINESS & ECONOMICS > Consumer Behavior.
Consumer satisfaction
Organizational change
Product management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Introduction
  • Function vs. essence
  • Three truths of exceptional customer service
  • Seven simple ways to raise customer service
  • Express genuine interest
  • Offer sincere and specific compliments
  • Share unique knowledge
  • Convey authentic enthusiasm
  • Use appropriate humor
  • Provide pleasant surprises
  • Deliver service heroics
  • Incorporating job essence into job function
  • From ordinary to extraordinary
  • Index.

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