Cita APA (7a ed.)

Curtin, S. (2013). Delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary (1 edition.). AMACOM, American Management Association.

Cita Chicago Style (17a ed.)

Curtin, Steve. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. 1 edition. New York: AMACOM, American Management Association, 2013.

Cita MLA (8a ed.)

Curtin, Steve. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. 1 edition. AMACOM, American Management Association, 2013.