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Truth at work : the science of delivering tough messages /
Whether youre trying to gain acceptance for a brilliant discovery; convince an employee to get to work on time; stop your coworker from being a jerk or urge your boss to tell you the truth about why theyre mad; this book makes even the toughest messages easy to hear. --
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
New York :
McGraw-Hill Education,
[2017]
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| Subjects: | |
| Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- Understand the truth killers (or why we resist the truth)
- Focus on the facts
- Take their perspective
- Set your goals
- Start a conversation, not a confrontation
- Create a word picture
- Listen with structure
- Share the facts.