A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another /

Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Lacity, Mary Cecelia (Author), Wilcocks, Leslie P. (Author)
Format: Electronic eBook
Language:Inglés
Published: [Place of publication not identified] : MIT Sloan Management Review, 2016.
Subjects:
Workflow > Automation.
Automation > Economic aspects.
Information retrieval > Automation.
Flux de travail > Automatisation.
Automation > Economic aspects
Information retrieval > Automation
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