The smart solution book : 68 tools for brainstorming, problem solving and decision making /

THE MOST COMPREHENSIVE COLLECTION OF PROBLEM-SOLVING TOOLS, GAMES AND TECHNIQUES USED BY BRAINSTORMERS, GAMECHANGERS AND TRAILBLAZERS. As working life becomes more complex, we are increasingly faced with problems which may at first seem insoluble. The Smart Solution Book is your guide to solving the...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Cotton, David, 1955- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Harlow, England ; New York : Pearson, 2016.
Temas:
Problem solving.
Decision making.
Management.
Résolution de problème.
Prise de décision.
Gestion.
decision making.
management.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Cover
  • Half Title Page
  • Title Page
  • Copyright Page
  • Contents
  • About the author
  • Introduction
  • PART 1 WHICH TOOLS TO USE AND WHEN
  • Tools for broad problem areas
  • Tools for specific problems
  • PART 2 PROBLEM-SOLVING ESSENTIALS
  • Barriers to problem solving
  • Framing a problem
  • Stages in problem solving
  • Preparation for group problem solving
  • Equipment needed
  • PART 3 PROBLEM-SOLVING TECHNIQUES FOR INDIVIDUALS AND SMALL GROUPS
  • 1 Force-field analysis and graphical force-field analysis
  • 2 Tough questions
  • 3 Ritual dissent (and ritual assent)
  • 4 Brain-friendly brainstorming
  • 5 Reverse brainstorming
  • 6 Procrastination
  • 7 Cartesian logic
  • 8 Brainwriting
  • 9 Individual and collective mind mapping
  • 10 Structured walkthroughs
  • 11 Life through a lens
  • 12 Nominal group technique
  • 13 GROW for problem solving
  • 14 Head/heart-push/pull
  • 15 Osborn-Parnes' critical problem-solving process
  • 16 Appreciative inquiry
  • 17 Competitive ideas
  • 18 Why not?
  • 19 MUSE
  • 20 Ishikawa fishbone diagrams
  • 21 Deming's PDSA Cycle (the Shewhart Cycle)
  • 22 3D stakeholder mapping
  • 23 The two words technique
  • 24 The association grid
  • 25 The Delphi technique
  • 26 The Lotus Blossom technique
  • 27 Photographic associations
  • 28 The random word technique
  • 29 Challenging assumptions
  • 30 Metaphorical problem solving
  • 31 Who else has solved this problem?
  • 32 How-how?
  • 33 The 5 Whys/question everything
  • 34 The Jelly Baby Tree
  • 35 Future shock
  • 36 What if?
  • 37 What if we didn't?
  • 38 Reframing
  • 39 The ripple effect (systems thinking)
  • 40 What I need from you
  • 41 Concentration diagrams
  • 42 The Pareto analysis
  • simplified version
  • 43 The solution effect analysis
  • 44 The work map
  • 45 The competing values framework
  • 46 Timelining
  • 47 One question
  • 48 Peer assist
  • 49 Action learning
  • 50 Story circles
  • 51 Swim lane diagrams (Rummler-Brache diagrams)
  • PART 4 LARGE GROUP PROBLEM-SOLVING TECHNIQUES
  • 52 Crawford's slip
  • 53 The charrette procedure
  • 54 Starbursting
  • 55 Open space
  • 56 World Café
  • 57 Pro-action Café
  • PART 5 PROBLEM-SOLVING BUSINESS GAMES
  • When and how to use business games
  • 58 Retirement speeches
  • 59 Convince me
  • 60 Evolution
  • 61 It's in the news
  • 62 The trial
  • 63 Tortoise and hare
  • 64 Art gallery
  • 65 Proverbial problem solving
  • 66 There are no rules
  • 67 Documentary
  • 68 Pitch perfect
  • PART 6 SHARING AND IMPLEMENTING SOLUTIONS
  • Sharing solutions
  • Implementing solutions
  • Index

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