Loading…

Customer service video series : how to attract, retain, and interact with high-quality customers : participant workbook /

Bibliographic Details
Call Number:	Libro Electrónico
Main Author:	Havens, Jeff (Author)
Format:	Electronic eBook
Language:	Inglés
Published:	[Place of publication not identified] : Jeff Havens Company, [2014]
Subjects:	Customer services. Customer relations. Service à la clientèle. Customer relations Customer services
Online Access:	Texto completo (Requiere registro previo con correo institucional)

Similar Items

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
by: Bacal, Robert
Published: (2011)

Beyond customer service, revised /
by: Gerson, Richard F.
Published: (1998)

10 steps to successful customer service /
by: Kamin, Maxine
Published: (2010)

Customer CEO : how to profit from the power of your customers /
by: Wall, Chuck
Published: (2013)

Customer service operations : the complete guide /
by: Blanding, Warren
Published: (1991)

Measuring Customer Service Effectiveness.
by: Cook, Sarah
Published: (2004)

Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more /
by: Conlow, Rick, et al.
Published: (2014)

The hidden power of your customers : four keys to growing your business through existing customers /
by: Carroll, Becky, 1966-
Published: (2011)

How to deal with difficult customers /
Published: (2023)

The customer-base audit : the first step on the journey to customer centricity /
by: Fader, Peter, et al.
Published: (2022)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

The customer service intervention : bottom-line tactics for front-line managers /
by: Martin, Carolyn A., Ph. D.
Published: (2003)

Brilliant customer service /
by: Stevens, Debra
Published: (2010)

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results /
by: Evenson, Renee, 1951-
Published: (2012)

The customer service survival kit : what to say to defuse even the worst customer situations /
by: Gallagher, Richard S.
Published: (2013)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /
by: Aun, Michael
Published: (2011)

Creating customer connections : how to make customer service a profit center for your company /
by: Burke, Jack, 1950-
Published: (1997)

Digital customer service : transforming customer experience for an on-screen world /
by: DeLisi, Rick, et al.
Published: (2021)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

The customer bill of rights : the top four things customers want /
by: Stack, Laura
Published: (2013)

Quality customer service : satisfy customers--it's everybody's job /
by: Martin, William B.
Published: (2009)

Customer-driven services management /
by: Balachandran, S., 1932-
Published: (2004)

The Janus Face of Customer Service
by: Kitchen, Philip
Published: (2020)

Legendary service : the key is to care /
by: Blanchard, Kenneth H., et al.
Published: (2014)

Customer service training 101 : quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

Managing quality customer service : a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /
by: Solomon, Micah
Published: (2012)

Dealing with self-doubt in customer service /
Published: (2023)

The essentials of face-to-face customer service /
Published: (2023)

Strategic customer management : strategizing the sales organization /
by: Piercy, Nigel, et al.
Published: (2009)

Service failure : the real reasons employees struggle with customer service and what you can do about it /
by: Toister, Jeff
Published: (2013)

Happy about customer service? : creating a culture of customer service excellence /
by: Welsh, Ken
Published: (2008)

The stairs of customer loyalty /
by: Alessandra, Anthony J.
Published: (2007)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2016)

101 ways to build better relationships with your customers /
by: Garber, Peter R.
Published: (2007)

101 ways to build better relationships with your customers /
by: Garber, Peter R.
Published: (2007)

Customer experience 3.0 : high-profit strategies in the age of techno service /
by: Goodman, John A.
Published: (2014)

@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques /
by: Eliason, Frank, 1972-
Published: (2012)

The customer experience book : how to design, measure and improve customer experience in your business /
by: Pennington, Alan (Customer experience consultant)
Published: (2016)

The customer service solution : managing emotions, trust, and control to win your customer's business /
by: Dasu, Sriram
Published: (2013)

Cannot write session to /tmp/vufind_sessions/sess_h7bt8o2jg5kojhfolidcumcdjl