You said what?! : the biggest communication mistakes professionals make /

Communication is a measure of how we are heard. It's not about us; it is about how the other person perceives our message. If you are not where you should be in your career, the problem may very well be how you communicate. This book gives you solid techniques that can be used right away to ach...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Zoller, Kim (Author), Preston, Kerry (Author)
Format: Electronic eBook
Language:Inglés
Published: Wayne, NJ : Career Press, Inc., [2015]
Series:Confident Communicator's Guide.
Subjects:
Business communication.
Interpersonal communication.
Communication dans l'entreprise.
Communication interpersonnelle.
Business communication
Interpersonal communication
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Not being on your a-game
  • Not beginning with the end in mind
  • Not knowing your personal brand
  • Not managing perceptions
  • Not connecting and building relationships
  • Not making appropriate small talk
  • Meltdown of communication through technology use
  • Not managing your social networking
  • Lack of awareness of communication stallers and stoppers
  • Making assumptions
  • Not focusing on the details
  • Not giving and receiving precise feedback
  • Not adapting to different communication styles
  • Not reacting professionally
  • Bloopers and blunders: saying and doing the wrong thing
  • Ask Kim & Kerry: answers to sticky situations
  • Not communicating value
  • Your action plan for continued success.

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