Customer service training /

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"Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, s...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Delvin, Kimberly (Auteur)
Format: Électronique eBook
Langue:Inglés
Publié: Alexandria, VA : ATD Press, [2015]
Collection:ASTD trainer's workshop series.
Sujets:
Customer services > Management.
Customer relations > Training.
Service à la clientèle > Gestion.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
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