Cita APA (7a ed.)

Delvin, K. (2015). Customer service training. ATD Press.

Cita Chicago Style (17a ed.)

Delvin, Kimberly. Customer Service Training. Alexandria, VA: ATD Press, 2015.

Cita MLA (8a ed.)

Delvin, Kimberly. Customer Service Training. ATD Press, 2015.