Cita APA (7a ed.)

Freed, L. (2013). Innovating analytics: Word of mouth index--how the next generation of net promoter can increase sales and drive business results. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Freed, Larry. Innovating Analytics: Word of Mouth Index--how the Next Generation of Net Promoter Can Increase Sales and Drive Business Results. Hoboken, New Jersey: John Wiley & Sons, 2013.

Cita MLA (8a ed.)

Freed, Larry. Innovating Analytics: Word of Mouth Index--how the Next Generation of Net Promoter Can Increase Sales and Drive Business Results. John Wiley & Sons, 2013.