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OR_ocn909780199 |
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OCoLC |
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20231017213018.0 |
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150521s2012 maua ob 000 0 eng d |
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|a UMI
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|d OCLCQ
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|a 1129368264
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|a (OCoLC)909780199
|z (OCoLC)1129368264
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|a CL0500000587
|b Safari Books Online
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4 |
|a HF5415.5
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Cespedes, Frank V.,
|e author.
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| 245 |
1 |
0 |
|a How to identify the best customers for your business /
|c Frank V. Cespedes, James P. Dougherty and Ben S. Skinner III.
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| 264 |
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1 |
|a Cambridge, MA :
|b MIT Sloan Management Review,
|c [2012]
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| 264 |
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4 |
|c Ã2012
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| 300 |
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|a 1 online resource (1 volume) :
|b illustrations
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 588 |
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|a Description based on online resource; title from title page (Safari, viewed May 7, 2015).
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| 500 |
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|a "Reprint number 54215."
|
| 504 |
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|a Includes bibliographical references.
|
| 590 |
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|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
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| 650 |
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0 |
|a Customer relations.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
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2 |
|a Consumer Behavior
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| 650 |
|
6 |
|a Consommateurs
|x Satisfaction.
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| 650 |
|
7 |
|a Consumer satisfaction
|2 fast
|
| 650 |
|
7 |
|a Customer relations
|2 fast
|
| 700 |
1 |
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|a Dougherty, James P.,
|e author.
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| 700 |
1 |
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|a Skinner, Ben S.,
|e author.
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| 773 |
0 |
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|t Sloan MIT management review
|g Vol. 54 No. 2 (Winter 2013)
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/53863MIT54215/?ar
|z Texto completo (Requiere registro previo con correo institucional)
|
| 994 |
|
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|a 92
|b IZTAP
|
