Thomas, A. R., & Wilkinson, T. J. (2015). The customer trap: How to avoid the biggest mistake in business (First edition.). Apress.
Cita Chicago Style (17a ed.)Thomas, Andrew R., y Timothy J. Wilkinson. The Customer Trap: How to Avoid the Biggest Mistake in Business. First edition. [New York, NY]: Apress, 2015.
Cita MLA (8a ed.)Thomas, Andrew R., y Timothy J. Wilkinson. The Customer Trap: How to Avoid the Biggest Mistake in Business. First edition. Apress, 2015.
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