Style de citation APA (7e éd.)

Thompson, H. (2015). Who stole my customer??: Winning strategies for creating and sustaining customer loyalty (Second edition.). Pearson Education.

Style de citation Chicago (17e éd.)

Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Second edition. Upper Saddle River, New Jersey: Pearson Education, 2015.

Style de citation MLA (8e éd.)

Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Second edition. Pearson Education, 2015.