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Warranty claims reduction : a modern approach with continuous improvement techniques /
Warranty ClaimsUnderstanding the Real Warranty CostsTraditional Methods of Reducing Warranty CostAutomated Claims Approval, Tracking, and PaperworkImproving Outgoing QualityImproving ReliabilityPreservation and Packaging ImprovementPrinciples of the Modern ApproachOther Warranty Reduction ActionsSup...
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
New York :
Productivity Press,
2014.
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| Subjects: | |
| Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- Front Cover; Contents; List of Figures; List of Tables; Preface; About the Author; Chapter 1: Warranty Claims; Chapter 2: Understanding the Real Warranty Costs; Chapter 3: Traditional Methods of Reducing Warranty Cost; Chapter 4: Principles of the Modern Approach; Chapter 5: Other Warranty Reduction Actions; Chapter 6: Warranty System Productivity Improvement; Chapter 7: Improving the Service Department Itself; Chapter 8: Warranty Cost Reduction Training for Employees and Customers; Chapter 9: Reducing Warranty Claims by Quality Improvement; Chapter 10: Feedback to Manufacturing.
- Chapter 11: Reducing Warranty Claims by Reliability ImprovementChapter 12: Determining Causes for Developing Corrective Actions; Chapter 13: Developing Corrective and Preventive Actions; Chapter 14: Feedback to Engineering; Chapter 15: Planning and Implementing Your Improvements; Appendix A: Warranty Cost Tracking Chart; Appendix B: Gauge R & R Forms; Appendix C: Worksheets for Determining Root Cause; Back Cover.