Measurement madness : recognizing and avoiding the pitfalls of performance management /

"The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a we...

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Détails bibliographiques
Cote:Libro Electrónico
Autres auteurs: Gray, Dina, Micheli, Pietro, 1978-, Pavlov, Andrey, 1981-
Format: Électronique eBook
Langue:Inglés
Publié: Chichester, West Sussex : Wiley, 2014.
Sujets:
Performance > Management.
Performance > Measurement.
Performance technology > Management.
Rendement au travail > Gestion.
BUSINESS & ECONOMICS > Accounting > Managerial.
Performance > Management
Performance > Measurement
Accès en ligne:Texto completo (Requiere registro previo con correo institucional)
Table des matières:
  • Introduction. The Road to Insanity
  • Performance and Measurement
  • Performance Measurement. Measurement for Measurement's Sake
  • All I Need is the Right Measure!
  • Comparing Performance
  • Performance Management. Target Turmoil
  • Gaming and Cheating
  • Hoping for A Whilst Rewarding B
  • Failing Rewards and Rewarding Failure
  • Conclusions. Will Measurement Madness Ever be Cured?

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