Successful business process management : what you need to know to get results /

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Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Yet excessive processes can result in strangulation and inefficiency. Successful Business Process Management provides a succinct, accessible ove...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Berman, Paula K.
Format: Electronic eBook
Language:Inglés
Published: New York : American Management Association, [2014]
Subjects:
Workflow > Management.
Organizational effectiveness > Management.
Industrial management.
Efficacité organisationnelle > Gestion.
Gestion d'entreprise.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Industrial management
Organizational effectiveness > Management
Workflow > Management
Online Access:Texto completo (Requiere registro previo con correo institucional)
Table of Contents:
  • Part one : reviewing the definitions
  • Understanding processes and procedures
  • Part two : building an effective process system
  • Creating the structure of your process system
  • Creating an environment in which to build your procedures
  • Implementing your process system
  • Managing your processes and process systems
  • Part three : creating or revising a procedure
  • Planning your changes
  • Mapping your process
  • Documenting the rest of your procedure
  • Finalizing your procedure
  • Part four : making procedures real
  • Rolling out your changes
  • Managing your procedure operations
  • Part five : Reviewing the skills required to make process improvement happen
  • Facilitating your meetings and workshops
  • Driving change through your organization
  • Managing your process improvement project.

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