Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

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Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to u...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Blunt, Carolyn, 1976-
Other Authors: Hill-Wilson, Martin, Ward, Andrew (Designer)
Format: Electronic eBook
Language:Inglés
Published: Chichester, England : Wiley, 2013.
Subjects:
Consumer satisfaction.
Customer relations > Management.
Customer services.
Consommateurs > Satisfaction.
Service à la clientèle.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
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