Cita APA (7a ed.)

Blunt, C., Hill-Wilson, M., & Ward, A. (2013). Delivering effective social customer service: How to redefine the way you manage customer experience and your corporate reputation. Wiley.

Cita Chicago Style (17a ed.)

Blunt, Carolyn, Martin Hill-Wilson, y Andrew Ward. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Chichester, England: Wiley, 2013.

Cita MLA (8a ed.)

Blunt, Carolyn, et al. Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. Wiley, 2013.