Couzin, G., & Grappone, J. (2014). Five stars: Putting online reviews to work for your business. Wiley.
Style de citation Chicago (17e éd.)Couzin, Gradiva, et Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Indianapolis: Wiley, 2014.
Style de citation MLA (8e éd.)Couzin, Gradiva, et Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Wiley, 2014.
Attention : ces citations peuvent ne pas être correctes à 100%.