Cita APA (7a ed.)

Couzin, G., & Grappone, J. (2014). Five stars: Putting online reviews to work for your business. Wiley.

Cita Chicago Style (17a ed.)

Couzin, Gradiva, y Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Indianapolis: Wiley, 2014.

Cita MLA (8a ed.)

Couzin, Gradiva, y Jennifer Grappone. Five Stars: Putting Online Reviews to Work for Your Business. Wiley, 2014.