Service management : an integrated approach to supply chain management and operations /

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Haksever, Cengiz
Other Authors: Render, Barry
Format: Electronic eBook
Language:Inglés
Published: Upper Saddle River, N.J. : FT Press, 2013.
Subjects:
Service industries > Management.
Business logistics.
Services (Industrie) > Gestion.
Logistique (Organisation)
Business logistics
Service industries > Management
Online Access:Texto completo (Requiere registro previo con correo institucional)

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Texto completo (Requiere registro previo con correo institucional)

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