The ten principles behind great customer experiences /

Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. . This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your busines...

Full description

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Watkinson, Matt (Author)
Format: Electronic eBook
Language:Inglés
Published: Harlow, England ; New York : Pearson Education, 2013.
Subjects:
Customer services.
Customer relations.
Consumer satisfaction.
Service à la clientèle.
Consommateurs > Satisfaction.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Consumer satisfaction
Customer relations
Customer services
Online Access:Texto completo (Requiere registro previo con correo institucional)

Internet

Texto completo (Requiere registro previo con correo institucional)

Items no disponibles

Holdings details from

Similar Items