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Engaging government employees : motivate and inspire your people to achieve superior performance /
Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they're being asked to solve some of our toughest problems including unemployment, security, poverty, and education In Engaging Government Employees, Bob Lavigna gives...
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
New York :
American Management Association,
[2013]
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| Subjects: | |
| Online Access: | Texto completo (Requiere registro previo con correo institucional) |
Table of Contents:
- Cover; Engaging Government Employees; Title; Copyright; Dedication; Contents; 1 The Power of Employee Engagement and What This Book Is About; 2 So What Is Employee Engagement, Exactly?; 3 Why Engagement Matters: The Business Case for Improving Engagement; 4 The Special Case of Public Service and How This Affects Engagement and Efforts to Improve It; 5 How Managers Can Respond to the Differences Between the Public and Private Sectors and Improve Engagement; 6 Measuring Employee Engagement; 7 A Process Model for Measuring and Improving Employee Engagement
- 8 Steps 1 and 2: Planning and Conducting the Employee- Engagement Survey9 Step 3: Reporting and Analyzing Survey Results: So What Do All These Numbers Mean?; 10 Step 4: Taking Action to Improve Employee Engagement; 11 Step 5: Sustaining Higher Levels of Engagement; 12 What Public-Sector Organizations Have Actually Done to Improve Engagement; 13 The Role of Human Resources; 14 Getting Started on the Journey to Improved Employee Engagement; Appendix 1 Action Plan Evaluation Worksheet; Appendix 2 Sample Communication Plan; Notes; Index