Cita APA (7a ed.)

Lacy, K., Diamond, S., & Ferrara, J. (2013). Social CRM for dummies. John Wiley & Sons.

Cita Chicago Style (17a ed.)

Lacy, Kyle, Stephanie Diamond, y Jon Ferrara. Social CRM for Dummies. Hoboken, N.J.: John Wiley & Sons, 2013.

Cita MLA (8a ed.)

Lacy, Kyle, et al. Social CRM for Dummies. John Wiley & Sons, 2013.