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Managing knock your socks off service /

The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.

Bibliographic Details
Call Number:	Libro Electrónico
Main Author:	Bell, Chip R.
Other Authors:	Zemke, Ron
Format:	Electronic eBook
Language:	Inglés
Published:	New York : AMACOM - American Management Association, [2013]
Edition:	Third Edition.
Subjects:	Customer services. Service à la clientèle. BUSINESS & ECONOMICS > Customer Relations.
Online Access:	Texto completo (Requiere registro previo con correo institucional)