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The essential Deming : leadership principles from the father of total quality management /
"The name W. Edwards Deming is synonymous with the most insightful views, ideas, and commentary on management and quality control. Referred to as "the high prophet of quality" by the New York Times, Deming was instrumental in the spectacular rise of Japanese industry after World War I...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill,
©2013.
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| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
Tabla de Contenidos:
- The world is being ruined by best efforts (best efforts without guidance lead to failure)
- Quality is made in the boardroom (only top management can make the decisions necessary to assure quality)
- By what method? (how can we bring about improvement?)
- There is no such thing as instant pudding (Deming's 14 points for management)
- A system must be managed (people are part of the system)
- There is no substitute for knowldege (information is not knowledge)
- Management is prediction (statistical thinking is required)
- What happened in Japan?